Thank you for shopping with Snikkas SA! We are committed to delivering your products in a timely and efficient manner. This Shipping Policy provides important details about our shipping process, delivery times, and costs.

1. Order Processing Time

• Processing Time: Orders are typically processed within 1–3 business days of receiving your order (excluding weekends and public holidays). Please note that processing times may vary during peak periods (e.g., holidays, sales events).
  
  
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is shipped, you will receive a shipping confirmation email with tracking information.
  
  

2. Shipping Methods and Delivery Times

We offer several shipping options based on your location:

Domestic Shipping (within South Africa)

• Standard Shipping: Delivery time of 3–7 business days, depending on your location.
  
  
• Expedited Shipping: Delivery time of 1–3 business days for faster delivery.
  
  
• Same-Day or Next-Day Shipping: Available in select areas. Delivery times may vary based on location and time of order placement.
  
  

International Shipping

Delivery times vary depending on the destination country and the shipping method chosen:

• Standard International Shipping: Delivery time of 7–14 business days.
  
  
• Expedited International Shipping: Delivery time of 3–7 business days.
  
  

Please note: International orders may be subject to customs delays and import duties. Shipping times are estimated and may be affected by factors beyond our control, such as customs processing.

3. Shipping Costs

Shipping costs depend on the shipping method, destination, and weight of your order. Shipping charges will be calculated and displayed at checkout before you complete your purchase.

• Free Shipping: We offer free standard shipping on orders over R1500 for customers within South Africa.
  
  
• Flat-Rate Shipping: A flat-rate shipping fee of R99 (Door-To-Door) and R80 (PAXI) will be applied to orders under the free shipping threshold.
  
  
• International Shipping Fees: International shipping fees will be calculated based on the delivery destination and shipping method selected.
  
  

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can track your order through the shipping carrier’s website using the provided tracking number. Please note that it may take up to 24 hours for tracking information to appear in the system after your order is shipped.

5. Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for shipping.
  
  
• Undeliverable Addresses: If an item is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item.
  
  

6. Order Issues

If you encounter any issues with your shipment, including delays, damage, or missing items, please contact our customer service team at admin@snikkas.co.za or +27688527091. We will assist you in resolving the issue as quickly as possible.

7. Lost or Damaged Items

• Lost Orders: While we strive to ensure that all orders reach their destination, we cannot be held responsible for items that are lost or delayed by the shipping carrier. If your order is lost in transit, please contact us, and we will work with the carrier to locate your order. In some cases, we may offer a replacement or refund.
  
  
• Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the package. We will require photos of the damaged item(s) and packaging. We will work with you to provide a replacement or a refund for the damaged item(s).
  
  

8. Customs, Duties, and Taxes (for International Orders)

For international shipments, please be aware that you are responsible for any customs duties, taxes, or fees that may be imposed by your country’s customs office. These charges are not included in the shipping cost and are the responsibility of the recipient.

• Customs Fees: Customs fees are calculated by the destination country and may vary based on the value of your order and local customs regulations.
  
  
• Delays Due to Customs: Customs processing may cause delays that are beyond our control. We are not responsible for any customs-related delays or fees.
  
  

9. Shipping Address Changes

If you need to update the shipping address after placing your order, please contact us immediately. We will make every effort to accommodate address changes if your order has not yet been processed or shipped. Once an order has been shipped, we are unable to change the address.

10. Contact Us

If you have any questions regarding our shipping policy, tracking your order, or need assistance with a shipment, please contact us:

Snikkas SA
Email: admin@snikkas.co.za
Phone: +27878222183
Whatsapp: +27688527091

We are here to help and ensure that your order is delivered to you as quickly and safely as possible.

By shopping at Snikkas SA, you agree to the terms outlined in this Shipping Policy.